Process

How It Works.

Three steps to pure water at your door. No contracts, no complexity - just great water delivered on your schedule.

Order. Schedule. Enjoy.

From choosing your water to delivery at your door, our process is straightforward.

01
Choose Your Water

Pick from Reverse Osmosis, Alkaline, or Hydrogen water. Select your bottle size - 3 or 5 gallon. Mix and match to build your perfect order.

02
Schedule Delivery

Choose a delivery day that works for you. We deliver to Elk Grove and surrounding areas Monday through Saturday. Set a recurring schedule or order one-time.

03
We Handle the Rest

We collect your empty bottles, refill them at our facility, and return them to your door. No store runs, no lugging heavy bottles - just fresh water waiting for you.

ORDER WATER

Your Order From Start to Finish

Here is exactly what happens after you place your order with Water Boy.

01
Order Placed

Customer places order online. Your selections are saved and sent to our team right away.

02
Order Confirmed

Email and SMS confirmation sent immediately. You will have your order number and all the details.

03
Delivery Scheduled

Order is added to our delivery route. We plan around your selected date and time window.

04
Driver Notified

Driver receives your route and delivery details. You get a notification when the driver is on the way.

05
Delivery Completed

Bottles delivered and swapped at your door. No need to be home. Leave empties out and we handle the rest.

06
Follow Up

Satisfaction check and reorder reminder sent. We want to make sure everything was perfect.

Automated email and SMS notifications at every key step keep you informed from order to delivery.

How Bottle Swap Works

Bottle swap is for returning customers only. First-time customers receive all bottles with their first order.

Swap Rules

  • Bottles must be empty and in good condition
  • Missing bottles will be charged per bottle
  • Damaged bottles may incur a replacement fee
  • Swaps are only available for returning customers
  • Keep your bottles ready for every delivery

Not Accepted

  • Cracked or damaged bottles
  • Dirty or contaminated bottles
  • Non-Water Boy branded bottles
  • Missing bottles from previous orders

Quick Answers.

Do I need to sign a contract?

No contracts, ever. Order as often or as little as you like. Cancel anytime with no fees or penalties.

How do I get started?

Choose your water type and bottle size, then pick a delivery day. We'll handle everything from there.

What happens to my empty bottles?

Leave empties at your door on delivery day. We collect, sanitize, refill, and return them - our closed-loop system reduces plastic waste.

How far in advance do I need to order?

Order by the night before your scheduled delivery day. Recurring customers are automatically scheduled - no action needed each week.

Can I change my order?

Yes - adjust quantities, switch water types, or skip a delivery anytime before your cutoff. Call or message us to make changes.

Is there a minimum order?

No minimum order required. Order a little or a lot - we deliver it all the same.

Ready for Better Water?

Join hundreds of Elk Grove households who trust Water Boy for their daily hydration.

ORDER WATER VIEW DELIVERY AREA
ORDER WATER